Pre-Authorized Payments

If you have a 12-digit account number on the top of your bill:

• Please sign up for My Account and set up pre-authorized debit.
• Or complete and return this form by mail or email to [email protected]

If you have a 10-digit account number on the top of your bill: 

• Please sign up for an Enercare Billing Portal account and set up pre-authorized debit.
• Or complete and return this form by mail or email to [email protected]

When you sign up for Pre-Authorized Payment (PAP), we automatically withdraw payments from your bank account or charge your credit card before the payment due date on your bill.  PAP is an efficient way of paying your Enercare bill. It can help you save time and avoid late payment charges.

This process normally takes 1-2 billing cycles to be completed. When you see the ***Pre-Authorized Payment Notice*** listed on your bill the account balance will begin withdrawing from your bank account monthly or charged to your credit card, as applicable, on a monthly basis.

If you have a 12-digit account number on the top of your bill:

• Login to your My Account to update your payment method.
• Or complete and return this form by mail or email to [email protected]

If you have a 10-digit account number on the top of your bill:

• Login to your Enercare Billing Portal to update your pre-authoreizedauthorized payment information.
• Or complete and return this form by mail or email to [email protected]

To add a secondary account: Please log into an account associated with the corresponding email address in order to add the secondary account. At the top of your home screen, beside the logout button, you will see ‘Add Account’. Please click on this feature and provide the following details for the secondary account (account number, last bill date, and last invoice amount). Please continue and verify the current information on file to complete the enrollment You will now be able to access both accounts and view bills; click on the drop-down menu which can be found beside add account to switch between bills. You will now be able to access both accounts and view bills; click on the drag down which can be found beside add account to switch between bills.

Go to the Enercare Billing Portal and select the ‘Forgot your Password’ option. An email will be sent out to the email address on file with instructions on how to complete the reset.